Getting help with your order
If you are unsure which service suits your garments or event, start with the enquiry form on our contact page and tell us what you need, your deadline and the quantity. We work with businesses, clubs and schools across Durban North and the wider eThekwini area, so whether you are ordering 20 golf shirts for a sales team or 500 caps for a sports day, we can guide you on the best option.
Our team checks the practical details before production starts, including fabric type, logo size, stitch count, print colour count and whether the items are being used indoors, outdoors or in coastal conditions where humidity can affect drying times. If you need a faster turnaround, ask about our 24-hour option on suitable items.
Artwork, digitising and sample approval
Clean artwork helps us work faster and keeps setup costs under control. If you have a logo in a low-resolution file or only on a business card, our in-house digitising team can prepare it for embroidery and check that it will stitch neatly on caps, shirts or jackets.
- Send clear artwork where possible, ideally with solid colours and sharp edges
- Let us know the garment size range, especially for multi-size staff uniforms
- Ask for a sample run if you want to confirm placement, thread colour or print position
- Use artwork checks before large runs to avoid delays and rework
For schools and clubs, we often recommend one approval sample before the full run. It saves time later and gives everyone confidence that the logo, names and numbering look right.
Choosing between embroidery and print
Embroidery is a strong option for golf shirts, jackets, caps and long-wear corporate clothing because it handles repeated washing well and keeps a neat, professional finish. Screen printing suits larger artwork and bigger runs, while heat press printing works well for smaller quantities, individual names or numbered items.
If your team works in Durban heat, near the coast, or in environments where garments are washed often, we will help you choose a finish that lasts. We also consider garment weight, stretch and colour when advising on the most practical method for your order.
Rush orders and turnaround times
We understand that launches, tournaments, expos and school events do not always give much notice. That is why we offer rush orders on selected jobs and an optional 24-hour turnaround where the artwork and stock are ready. Production timing depends on the item, quantity and how quickly approval comes through.
- Small embroidery runs can often move faster than large mixed orders
- Artwork approval delays can affect delivery times
- Bulk orders need a bit more planning for stitching, printing and packing
- If your deadline is fixed, tell us upfront so we can plan the schedule properly
We work carefully under pressure, but we also keep an eye on practical factors like load-shedding, machine queues and courier cut-offs so you know what is realistic.
Packing, delivery and collection
Once your order is complete, we pack items by size, department or name list where needed. This is useful for staff uniform packs, school orders and club kits, especially when items have different names, numbers or sizes. Morne and the dispatch team check each carton before it leaves our Durban North base.
We arrange delivery across Umhlanga, La Lucia, Mount Edgecombe, Westville, Pinetown, Hillcrest and Ballito, and collections can also be arranged by appointment. If your delivery point has access restrictions, loading bay rules or set receiving hours, please mention it early so we can plan accordingly.
Who to contact for each stage
Different jobs need different kinds of help, so it helps to know who handles what. Sibusiso oversees the business and bigger order planning, Nokuthula manages production flow, Jason handles digitising, Anele helps with sales and quotations, Priya leads the print room and Morne manages packing and dispatch. That way your query reaches the right person without back-and-forth.
- New order or quotation request: sales support
- Logo setup or stitch questions: digitising support
- Print method or artwork placement: print room support
- Collection, packing or delivery: dispatch support
If you are ordering for a business, school or club with repeated needs, we can keep your approved logo details on file for quicker reorders. It makes the next batch easier when the same branding is used again.