Who is responsible for your information
EMB Designs is a Durban North embroidery and promotions business operated by Astros Marketing (Pty) Ltd. We provide embroidery, printing, digitising, branding and related fulfilment services for businesses, schools, clubs and organisations across eThekwini and surrounding areas. When you send an enquiry through our contact page, request a quote, approve artwork, or place an order, we may process personal information as part of that relationship.
This policy applies to personal information we collect directly from you, information received from your authorised representative, and details supplied during the course of a quotation, production or delivery process. We only use information for proper business purposes and for lawful compliance requirements.
Information we collect for quotes and orders
We collect only the information needed to respond to enquiries, prepare quotations and complete orders accurately. Depending on the service, this may include contact details, company or school name, delivery address, order instructions, artwork files and billing information. For bulk orders, sample runs or rush orders, we may also record production notes, garment sizes, branding positions and delivery timing.
- Name, company name and role
- Contact details and preferred communication method
- Delivery or collection details
- Artwork, logos and brand instructions
- Order history, invoices and payment records
We do not intentionally collect information that is unnecessary for the job at hand. If you provide special instructions, for example for school uniforms or club kit, we will use that information only to complete the order correctly.
How we use personal information in day-to-day service
We use personal information to quote, make, print, embroider, pack and deliver goods, and to communicate about your order from start to finish. This includes artwork checks, digitising, sample approval, stock planning and arranging courier or local delivery where required. We may also use your details to send invoices, confirm payment status or follow up on outstanding order approvals.
In some cases, we may keep records for future repeat orders so that sizes, logo placements and approved artwork can be matched accurately. We take care to use that information only for legitimate business purposes and to avoid unnecessary repetition or errors.
When information may be shared
We do not sell personal information. We may share information only where it is needed for the order, for lawful compliance, or for service providers who assist us in operating our business. Any third party we work with is expected to protect information and use it only for the agreed purpose.
- Courier or delivery providers
- Payment and banking service providers
- Production suppliers who assist with order fulfilment
- Professional advisers, where required by law
- Authorities, if disclosure is legally required
Where we share artwork or brand material with a production partner, we limit the file to what is needed for the specific job. We do not provide contact details unless it is necessary for delivery or order administration.
Security, retention and practical safeguards
We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse or disclosure. These steps include access control, careful file handling, limited internal access and secure storage of records used for production and administration. In a business like ours, this also means keeping artwork approvals, order notes and delivery details organised so that the correct goods reach the correct client.
We keep personal information only as long as reasonably necessary for the purpose it was collected for, or as required by tax, accounting or record-keeping laws. Once information is no longer needed, we take reasonable steps to dispose of it securely. While no system is completely immune to risk, we work to reduce exposure and keep records in order.
Your rights under POPIA
You have rights in relation to your personal information. Subject to lawful exceptions, you may ask us to confirm whether we hold your information, request access to it, ask us to correct inaccurate details, or request deletion where it is no longer required for a lawful purpose. You may also object to certain forms of processing where the law allows it.
- Request access to personal information we hold
- Ask for correction of inaccurate or outdated details
- Withdraw consent where processing is based on consent
- Object to processing in limited circumstances
- Lodge a complaint with the Information Regulator if needed
To exercise these rights, please use the enquiry form on our contact page. We may need to verify your identity before actioning a request, especially where the request involves order history, invoices or approved artwork.
Cookies, website enquiries and policy updates
When you use our contact page, we may receive the information you choose to submit, including your name, contact details and message content. We may also use basic website functionality cookies to help the site operate properly and to understand general usage patterns. These are used for practical administration and not to identify you unnecessarily.
We may update this privacy policy from time to time to reflect changes in our services, legal duties or operating procedures. The current version will apply from the date it is published. If you continue to interact with us after an update, that will be taken as acceptance of the revised policy, subject to your rights under applicable law.